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To ensure that maintenance work is carried out effectively and efficiently, Click here to request maintenance to your residence. All form fields must be filled. If your request is made outside of regular work hours (8:30 a.m. to noon, 1:45 p.m. to 4:30 p.m) and is urgent – for example, no heat, flood, locks broken – please call us at +266 (22) 31 3736.
If you leave a message, please clearly state your flat name, door number,your name and description of the problem, and indicate whether we can enter if no one is home. Unless it is an emergency or we have provided 24 hours’ notice to you, we will not enter unless you give permission, which means that your work will not be performed as quickly as you or we want.
Work is also prioritized, so a ripped screen will take longer to repair than a blocked toilet. Work required as a result of resident action is subject to service charges.